Our Total Quality Management Process Benefits You.
QUEST (Quality, Excellence, Satisfaction and Teamwork) is our Total Quality Management philosophy fully integrated in every part of our organization. QUEST allows us to stay focused on maximizing our efforts to deliver world-class products and services. At E&K we are committed to providing products and services to satisfy customer needs and expectations. QUEST is a pivotal ingredient in the success of our culture at E&K.
Key Elements of our QUEST
- Our idea Management System gives every employee the opportunity to recommend enhancements to our policies and procedures. Employees are encouraged to be innovative and to share their unique insights and technical proficiencies.
- Team atmosphere supporting our strategic initiatives
- Educational opportunities providing all employees with new skills to enhance their performance
- Employee and customer satisfaction surveys
Training and Development
- QUEST's core purpose is to "develop exceptional people and lasting relationships".
- We strive to provide our employees with necessary skills and education to succeed.
- Each employee is offered over 40 hours of training each year.
- Courseware includes, but is not limited to, QUEST, Safety, Technical Skills, Management Techniques, Computer and Technologies, and Sales and Marketing.
The Vision... The Commitment... The Results
- Providing our people the opportunity to develop their careers has resulted in a strong, qualified organization.
- Every location has a full-time Training Director on staff actively supporting this process-in both the office and field environment.
- Field teams conduct "on the job" training sessions each week, teaching others their craft and improving the quality of our products.
- Our commitment to training demonstrates our leadership in the industry.
- A long-term investment improves our company, as well as the construction industry as a whole.
- Clients want their projects completed in a timely fashion, at a competitive price, with the highest quality outcome; through our QUEST process and strong commitment to training and development, we achieve our clients objectives, while continuing to build our reputation for excellence one project at a time.